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Policies

Here you’ll find the guidelines for retreats, services, the Emporium, and how I look after your privacy. Take a moment to review them as we walk this path together.

RETREATS

  1. ​Retreat Overview: These retreats are sacred spaces for deep connection and personal growth, blending travel and transformation. Each experience is individual to you. 

  2. Booking & Deposits: A non-refundable deposit secures your place. You’ll receive an invoice within 3 days.

  3. Final Payment: The remaining balance is due one 6 - 10 weeks before the retreat. You’ll receive a reminder one week before, followed by another gentle reminder the day before the final payment is due.

  4. Dietary Needs: Please share any dietary needs in the booking form at checkout so we can nourish you fully.

  5. Room & Accommodation: Select your top two room choices on the booking form. If sharing a room, please specify who you are sharing with.  While I can’t guarantee specific rooms, I’ll do my best to find the perfect space for you.

  6. Cancellations: Life happens. If you need to cancel, let me know as soon as you can. We’ll explore transferring your deposit to another retreat, or passing your place to a friend for a small fee.  If full payment has been made, we won’t be able to issue a refund but can possibly transfer the deposit amount to a future retreat.

  7. Force Majeure: In unforeseen events, like a pandemic or natural disaster, I’ll work to reschedule the retreat. Refunds, however, can’t be guaranteed.

  8. Health & Safety: Your well-being is a priority. Please ensure you have travel insurance to cover any unexpected situations.

  9. Liability: By attending, you acknowledge that Chloe Ward Yoga is not responsible for accidents or loss of property during your retreat stay.

  10. Contact: For any questions or concerns, please reach out to me at hello@chloeward.yoga. I’m always here to support you.

 

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SERVICES

  1. ​Full Payment: Full payment is required when booking to confirm our time together.

  2. Rescheduling: If you need to reschedule, I kindly ask for 48 hours' notice. For last-minute changes (within 48 hours), we’ll need to charge for the session, but we can always book a new one that works better for you.

  3. Cancellations: While refunds aren’t possible, I’d be happy to explore rescheduling your session to a later date.

  4. Contact: For any questions or changes, email me at hello@chloeward.yoga. I’m here to support you.

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EMPORIUM

  1. Order Confirmation: Once your order is placed, you’ll receive a confirmation with delivery details.

  2. Final Sales: Due to the personal nature of our products, all sales are final. However, if your item arrives damaged, I’ll make sure to provide a replacement.

  3. Damaged Items: If your order is damaged, please contact me within 7 days for a replacement.

  4. Shipping Costs: Shipping fees are non-refundable.

  5. Contact: For any questions, reach out at hello@chloeward.yoga. I'm here to help!

PRIVACY

  1. Information Collection: I value your trust and only collect the essentials—your name, email, and payment info—to provide you with the best experience.

  2. How We Use Data: Your information is used for fulfilling orders and communication. I will never share it without your permission.

  3. Data Security: Your data is kept safe and secure. If you'd like it removed at any time, just let me know.

  4. Legal Compliance: We respect all legal guidelines and will only share data if required by law.

  5. Contact: If you have any concerns or requests, reach out at hello@chloeward.yoga. Your privacy matters to me.

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